GENERAL POLICIES
EMERGENCIES
A physician is on call 24 hours a day. Patients experiencing any problem or emergency, or having questions regarding their treatment, may contact the doctor on-call by dialing the office number. The physician will be notified and will return your call promptly.
APPOINTMENTS
Appointments for all offices may be scheduled by calling during office hours or online by using this form.
MEDICATION REFILLS
All medication refills are coordinated through your pharmacy or the Santa Barbara office. For prescription refills please have your pharmacy fax your refill request to our office.
- Prescription refills are never available on weekends, evenings or on holidays
- All refill requests must be submitted during regular business hours
- The patient is responsible for planning their medication needs so that they will not run out on weekends, long weekends or on holidays.
- Use of the answering service over weekends and holidays is reserved for emergency medical needs.
- Doctors on emergency medical call on the weekends and holidays cannot make medication refill decisions because the patient charts are not available to them. We are required by federal law to keep medication records and cannot do so without having access to patient charts.
- We require 24-48 hour notice to process all prescription refill requests.
- Non-controlled/Non-narcotic prescriptions require a follow-up appointment every 3-6 months.
- Controlled substances/Narcotic prescriptions require a follow-up appointment every 30-90 days.
PAYMENT POLICIES
We are committed to the success of your medical treatment and care. Please understand that a mutual financial understanding is a part of our relationship.
PAYMENT METHODS
We accept payment by cash, check, VISA, MasterCard and, American Express and Discover.
